About US
The Peer & Family Referral Center (PFRC) is a community collaboration that supports member voice and choice. This program partners with members to discover their specific needs, working closely with other community agencies to provide resources and services that best meet those needs. This highly collaborative program works with each member’s support team to break down service barriers and ensure that the member and their families get the services and resources they need in a timely manner. Since opening in 2015, the PFRC has placed over 300 members in peer and family services.
Navigating recovery from a Serious Mental Illness (SMI) can be a steep climb. Many members receiving SMI services through Mercy Care are unaware that they are eligible for another tier of services in addition to those provided at their clinics. The PFRC can educate eligible members about available services and resources. Opening up a new world for them.
Take the First Step to a Better Life
Are you ready to take the first step towards a better life? Contact us today to schedule a consultation with one of our experienced therapists.
how We support
Peer-Driven Model
No Cost Services + Centralized Access Point
Peer-Driven Model
A peer-driven model centers on support from individuals with lived experience. Trained peers and family partners provide guidance, share resources, and help others navigate services through trust, empathy, and mutual understanding. This approach emphasizes strengths, reduces stigma, and improves access by creating a welcoming, community-based support system.
Family Inclusion
No Cost Services + Centralized Access Point
Peer-Driven Model
We ensure that families are actively engaged as partners in support and decision-making. We provided families with education, resources, and peer-led guidance to strengthen their ability to support their loved ones.
Holistic Approach
No Cost Services + Centralized Access Point
No Cost Services + Centralized Access Point
We address the whole person and family, recognizing the connection between mental, physical, emotional, and social well-being. We support individuals by connecting them to a range of services—such as healthcare, housing, education, and community support. While incorporating peer and family perspectives. This approach promotes overall stability, resilience, and long-term wellness.
No Cost Services + Centralized Access Point
No Cost Services + Centralized Access Point
No Cost Services + Centralized Access Point
We ensure that individuals and families can easily access support without financial barriers. By offering free services (for those who are eligible), we simplify navigation, streamline referrals, and provide a single, trusted hub for information, resources, and peer support. This approach promotes equity, reduces confusion, and helps people connect to the support they need more quickly.